Customer Service Help Center

Terms of Use Agreement

Please review our Terms of Use carefully before accessing or using our website and services. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable policies.

Continued use of the website constitutes your acceptance of these Terms of Use. If you do not agree, please do not use this website.

Contact a Service Specialist

Email: [email protected]
Call Center Hours: Monday – Friday, 8:30 AM – 5:00 PM EST
Phone: 1-800-U-ARTIST (1-800-827-8478)
Live Chat: Available at the top and bottom of your browser
Contact Form: Fill out our online contact form

Use of our Live Chat & Phone Service is subject to our Live Chat & Phone Disclaimer .

Order Status & Tracking

Have an Account? Log in to your account to view your order status and history.

Used Guest Checkout? Use the links above or refer to your order confirmation email to track your order.

All online orders include a confirmation email with your order number. Please keep this email for tracking and reference.

Call Center Hours and Live Support

Dear Jerry's Customers,
Call center hours are as follows:

Monday through Friday 8:30am - 5:00pm EST

Enjoy industry leading super fast, well packaged shipping of your order

Empowering Artists for more than 50 years (Over 150 Years of Combined Experience!)

Over 150 Years Of Combined Experience! At Jerry's Artarama, we want our customers to know that we are here for them in every way possible and appreciate their patronage, support and relationship. We want everyone to enjoy what they are creating and create more art! We work hard to provide the lowest prices, fast shipping, great promotions and exceptional service every day!

Our exceptional customer service department and staff are trained and ready to assist you with all of your needs and we are in this with you when you order. Backed by over 150 years of combined experience in the art materials business, our customer service staff and department will be here with you every step of the way from start to finish and we guarantee your satisfaction!

Jerry's Artarama, Empowering Artists Since 1968

What Makes Jerry’s Different! We Are Family!

Why Choose Jerry’s Artarama

Our passion for art is reflected throughout our company—our walls are filled with artwork that inspires everything we do.

Family-owned and operated since 1968
Specializing in professional art supplies and framing
Manufacturer and distributor of artist materials
Designing and developing high-quality art supplies
Over 150 years of combined industry experience
Professional in-house craftsmen and custom canvas and framing department
Efficient warehouse operations with order inspection and fast shipping
Committed to artists and the creative community
Serving millions of artists worldwide

Live Chat - You deserve the proper attention- immediately!

Get instant answers, help, and information from our customer service specialists.

Live chat is available at the top right of our website. Connect with a specialist for assistance with:

Product information and recommendations
Account questions and support
Ordering and order status questions
Checkout assistance
Technical support
Creative help and ideas

"Your Satisfaction is Our Goal!"

See Online Customer Reviews

We Take Pride in Your Order

Every Order is Carefully Packed to your Satisfaction!

As the artists trusted source, we take pride and pay careful attention to details when packaging and shipping your art supplies and frames. Whether you are purchasing brushes, paints, canvas, frames, easels, large or small orders... You should expect every order to arrive well packed, accurate and fast to your location.

"Fast to your doorstep" & "Amazing Packaging"

Industry leading super fast, well packaged shipping of your order

Need to Place Special Orders?

Have a large order to place?
Do you place large orders frequently?
Schools, teachers, or workshops needing materials?
Businesses ordering supplies on a regular basis?
Need tax-exempt purchasing?

Call us at 1-800-827-8478 and an order specialist will be ready to assist you.

Tax-Exempt Information: Learn about tax-exempt purchasing

Bulk Orders: View bulk buying options and discounts

Need to Place a Large Order? Call us today for bulk orders

Our 30-Day, Money Back Guarantee

Jerry's is committed to 100% customer satisfaction with our entire range of exclusive brands! We aim to bring in the best art supplies from around the world, and we are sure that their high quality and great value will impress you. If for any reason you are not completely satisfied with any exclusive brand purchase, please return the item together with your original order number within 30 days of the date when the order was placed, and we will be happy to refund your purchase price or replace the item at no cost. Please see the individual product pages for more information on our fantastic proprietary art supply lines!