It is best to have an account online to be able to manage your orders, re-order, see your orders as well as use our encryption technology to store your data for faster and easier checkout. You can easily find all of your needs right in your my account section. For more information on why and all the features we offer please CLICK HERE>

Log in via the "My Account" link and click on the "My Orders" link. If you have not received your order within two weeks please call us at 1-800-827-8478. If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Call us at 1-800-827-8478. Voice messages can be left anytime. Customer service representatives are available Monday - Friday 8:30am - 9:30pm EST | Live Chat only Saturday and Sunday 9am - 5pm EST.
Use our Online Order Status Look Up
CLICK HERE > (please have your Order # and email or zip code used when placign the order)

Upon placing your order you will receive an E-mail stating that your order has been entered into our system and has been sent to our warehouse for picking. You will receive a second e-mail at the time the order is packed and ready to leave our facility on its way to you. Lastly a Shipment Confirmation with all of your tracking and order details. Please be sure to keep an eye on your emails and save your order details. You can also log into your account and check on your order status there.

We have implemented advanced technology and warehouse facilities over the years and have fast transit times for your orders after they are placed. Orders placed are filled EVERYDAY for FAST Delivery! | 7 days a week...Get Orders Fast! Standard Shipping. Available for addresses inside the 48 contiguous states only. Please be sure to review our delivery schedule located on our information page.

Click Here Delivery options

Yes, As required by state law. Jerry's is obligated to collect sales tax on your order per your state's requirement. Proper sales tax is calculated at the checkout. Tax is calculated based on the applicable state and local rates at the shipping address.

"We apologize, but due to the increasing complexity of varying state tax forms and IDs, and the potential liability for errors, we no longer accept tax-exempt forms. We will gladly provide invoices for your tax records to deduct purchases. Thank you for your understanding
For further help and questions: Email: [email protected]

If an item is listed on our internet site as "IN STOCK" seen on our product pages, it is fairly accurate that the item is indeed in stock. When an item is low on inventory we will tell you the quantity left until it is out of stock. If you plan to order large quantities of one particular item, it might be in your best interest to call and check with a customer service representative about available quantities of that particular item.

Jerry's website will not accept orders on items "out of stock". If an item is out of stock it will be shown as "out of stock" along with an estimated in stock date. You can sign up to receive notifications on items that are out of stock. It is our best interest to provide you great service and back orders only hold your order from being delivered and we certainly do not want that to happen! In an effort to improve our company's order fulfillment speed, shipping and improve the customer experience Jerry's Artarama is changing our back order policy. On our website and over the phones items that are out of stock can no longer be placed on an order, instead our system will allow the customer to receive an email alert when the item has returned to stock. We believe this will allow our company to process orders quicker and also put more pressure on our vendors to provide products in a timely manner. We offer you the ability to sign up to receive an "In Stock" alert on items that are marked "Out of Stock". When the item(s) is received back in stock you will receive a notification if you have signed up to receive an alert on item(s).

Most of the merchandise seen on our website and in our catalog is stocked at our primary warehouse. Some larger items and some specialty items are not stocked at our main facility, but are sent directly from the manufacturer. These items are flagged on our website as "Drop Shipped" (indicated with "D" icon. Normal delivery time on most of these "Drop Ship" items is between two to three weeks. If delivery time exceeds three weeks please phone a Customer Service Representative for assistance. For more information on what our web icons mean please CLICK HERE >

Sales Tax (see question below), hazardous, oversized and if you do not meet free shipping trigger and or choose to use our "Rush UPS Guaranteed Service" you will be charged an additional fee of $$1.95. Oversize items (indicated with a "Truck Icon) may require additional charges per order which are calculated during the step of checkout. For more information, please see our Policy and for more information on what our web icons mean please CLICK HERE >

No, there is no minimum order. However, some items on our web site do require a minimum quantity to be ordered. Thse items are indacted on our website product pages with an "M" icon.For more information on what our web icons mean please CLICK HERE >

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For special offers, promotions, discounts and coupons through email. Follow us on FaceBook and Twitter for more great offers. All offers are effective only during the time advertised and cannot be applied to previous or future orders. Expiration dates and times are stated for each website offer and email promotion. Certain restrictions apply, gift cards and items marked "Discount Not Eligilbe" are not discountable. See promotion details for further instructions and information.

Jerry's processes orders real fast! Most orders leave our warehouse within 24-48 hours. Most shipments are made by UPS which provides superior service and faster shipping times over other carriers. Standard Shipping. Available for addresses inside the 48 contiguous states only. Some smaller shipments and customers in APO's, HI, AK and PR will receive shipments made by Parcel Post. Oversize shipments will be made by private trucking firms. All other shipments, export or otherwise are made in the most economical and reliable manner.

Click Here Policy

If you need extra catalogs or know a friend who is interested in The Jerry's Catalog, give us a call or request one
Click Here Catalog Request
You can mail your catalog request to:
Jerry's Artarama Catalog Dept.,
6104 Maddry Oaks Ct.,
Raleigh, NC 27616-9997.

We always try our best to ensure that our web site and catalog are as free from errors as possible. However, with a site and catalog this large, typos do creep in from time to time. We ask that you call, write, or email if something looks wrong. Jerry's Artarama waives all responsibility for typographical errors.

Mail orders that are paid by personal check will be held for clearance based on the total amount of the check:

Check amount $0-199.99 will be held for 5 business days
Check amount $200.00 + will be held for 10 business days

Returned checks will result in a $35.00 return check fee and all future orders will incur a hold period of 10 business days.

Jerry's Artarama, NC Inc. and its affiliates (together, “Jerry's,” “we,” “us,” or “our”) provides various features and tools that allow users to review and purchase a comprehensive selection of creative art materials and products. Jerry's offers these features and tools via this website and associated online services provided by Jerry's(collectively, the “Services”). These Terms of Use (“Terms”) govern your access to and use of the Services. Please read these Terms carefully before accessing or using the Services.

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