FAQ's - Returns, Ordering , Shipping, Returns
Frequently Asked Questions
New Saturday Hours - Customer Service: 1-800-827-8478
Monday - Friday 8:30am - 9:30pm EST. | Live Chat Monday - Friday 9:00 am – 9:00 pm EST. | Saturday & Sunday Live Chat 9am - 5pm EST
Sunday Closed | Live Chat, Voice Mail and Website Ordering available 24 hours a day
Is my order and information secure?
Absolutely worry free shopping! All orders use the latest encryption technology, daily security scans, pci compliance and online security measures ensuring your personal information is protected and safe at JerrysArtarama.com:
- VeriSign Secured: Online encryption using SSL before transmission.
- McAfee Secure: Makes sure JerrysArtarama.com has passed intensive, daily security scans
- Trustwave (Trusted commerce): Your credit card and identity information are secure.
All security seals are located in the footer of the website and in the header throughout checkout
- How do I check on the status of my order?
- Log in via the "My Account" link and click on the "My Orders" link. If you have not received your order within two weeks please call us at 1-800-827-8478. If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Call us at 1-800-827-8478. Voice messages can be left anytime. Customer service representatives are available Monday - Friday 8:30am - 9:30pm EST | Live Chat only Saturday and Sunday 9am - 5pm EST.
- Will you notify me that you received my order?
- Upon placing your order you will receive an E-mail stating that your order has been entered into our system and has been sent to our warehouse for picking. You will receive a second e-mail at the time the order is packed and ready to leave our facility on its way to you.
- How do I know if the items I am ordering are in stock?
- If an item is listed on our internet site as being in stock, it is pretty accurate that the item is indeed in stock. If you plan to order large quantities of one particular item, it might be in your best interest to call and check with a customer service representative about available quantities of that particular item.
- Back Order / Out of Stock Policy?
- Jerry's website will not accept orders on items out of stock and will be indicated as such on product pages. You can sign up to receive notifications on items. It is our best interest to provide you great service and back orders only hold your order from being delivered and we certainly do not want that to happen! In an effort to improve our company's order fulfillment speed and improve the customer experience Jerry's Artarama is changing our back order policy. On our website and over the phones items that are out of stock can no longer be placed on an order, instead our system will allow the customer to receive an email alert when the item has returned to stock. We believe this will allow our company to process orders quicker and also put more pressure on our vendors to provide products in a timely manner. We offer you the ability to sign up to receive an "In Stock" alert on items that are marked "Out of Stock". When the item(s) is received back in stock you will receive a notification if you have signed up to receive an alert on item(s). (As of 6/8/18 - if you have items on back order please contact customer service)
- Is all merchandise stocked at Jerry's Artarama?
- Most of the merchandise seen on our website and in our catalog is stocked at our primary warehouse. Some larger items and some specialty items are not stocked at our main facility, but are sent directly from the manufacturer. These items are flagged on our website as "Drop Shipped". Normal delivery time on most of these items is between two to three weeks. If delivery time exceeds three weeks please phone a Customer Service Representative for assistance.
- Are there any charges other than the price of the product(s) and ?
- Sales Tax applies for North Carolina & Wisconsin addresses (see question below). If you choose to use our Rush UPS Guaranteed Service you will be charged an additional fee of $3.00. Oversize items may require additional charges per order which are calculated during the step of checkout. For more information, please see our Policy
- Will I be charged sales tax?
- Only if your address is located in the state of North Carolina and Wisconsin. NC and WI sales tax rates vary by county.
For most NC counties, the sales tax rate is 7.75%. Exceptions: Alexander, Pitt, Haywood, Sampson, Catawba, Surry, Martin, and Cumberland are 8.00%; Mecklenburg is 8.25%.
- Is there a minimum order?
- No, there is no minimum order. However, some items on our web site do require a minimum quantity.
- How do I get special offers, promotions and coupons?
- Sign up
For special offers, promotions, discounts and coupons through email. Follow us on FaceBook and Twitter for more great offers. All offers are effective only during the time advertised and cannot be applied to previous orders. Expiration dates and times are stated for each website offer and email promotion. Certain restrictions apply, gift cards are not discountable. See promotion details for further instructions and information.
- How will my order be shipped?
- Most shipments are made by UPS. Some smaller shipments and customers in APO's, HI, AK and PR will receive shipments made by Parcel Post. Oversize shipments will be made by private trucking firms. All other shipments, export or otherwise are made in the most economical and reliable manner.
Click Here Policy
- When can I expect my order to arrive?
- We have implemented advanced technology and warehouse facilities over the years and have fast transit times for your orders after they are placed. Please be sure to review our delivery schedule located on our information page.
Click Here Delivery options
- How do I request a catalog?
- If you need extra catalogs or know a friend who is interested in The Jerry's Catalog, give us a call or request one
Click Here Catalog Request
You can mail your catalog request to:
Jerry's Artarama Catalog Dept.,
6104 Maddry Oaks Ct.,
Raleigh, NC 27616-9997.
- What if I find a typo on the web site or in the catalog?
- We always try our best to ensure that our web site and catalog are as free from errors as possible. However, with a site and catalog this large, typos do creep in from time to time. We ask that you call, write, or email if something looks wrong. Jerry's Artarama waives all responsibility for typographical errors.
- What is your policy for payments made by check?
- Mail orders that are paid by personal check will be held for clearance based on the total amount of the check:
Check amount $0-199.99 will be held for 5 business days
Check amount $200.00 + will be held for 10 business days
Returned checks will result in a $35.00 return check fee and all future orders will incur a hold period of 10 business days.
How else can I order art supplies from Jerry's?
6104 MADDRY OAKS CT.
1-919-878-6782 (Local Orders)
How may I pay for my order?
See More Information: Payment Options-Paypal, PayPal Credit, Major credit Cards
Institutions with an open account may send in purchase orders by mail or fax. Contact us for details.
For internet ordering we accept only Mastercard, Visa, American Express, Discover and PayPal Credit. To pay with check or money order, mail your order form and payment to:
JERRYS ARTARAMA ORDER DEPT
6104 MADDRY OAKS CT
RALEIGH, NC 27616-9997
Jerry's Artarama wants you to be 100% satisfied with the service and merchandise that we have sold you. If you are not completely satisfied with any part of the order, please feel free to return the item(s) within 30 days. Items must be in resellable condition (original packaging, instructions, and all parts). If your order is lost or damaged please contact our Problem Resolution Department either by email at [email protected] or call 1-800-827-8478. Return freight on problem orders must be approved prior to or otherwise cannot be refunded.
If you are sending a package back please make sure your original order number(s) are provided for the items that are being returned.
101 Peter Gill Rd.
Henderson, NC 27537
Shipping will be covered by our company under any condition in which a return is deemed necessary. These conditions include and are limited to if our company has made the mistake, if the product is damaged in transit or if the product is defective.
If the return is due to your mistake, is no longer needed, or will not meet your needs you are responsible for return . We regret that mats, custom cut frames, DVD's, books and flat files are not able to be returned for a refund. Only exchanges for identical product will occur for books and dvd's.
Damages, Defects, and Mistakes:
Our company strives to handle your orders in a professional and perfect manner, but occasionally a mistake can happen. When you receive your order we ask that you open your packages promptly and inspect for hidden damages and/or defects.
To better serve you faster..
In an effort to speed up resolution we ask that a picture or pictures of the situation be emailed to us. This assists us in having issues correct with packaging, manufacturers, and companies. Images are truly worth a thousand words. We understand that not everyone has a digital camera or a camera phone, however we hope people understand that a picture speeds the process and allows us to work with a variety of companies to get issues resolved.