An Open Letter from Michael Marchetta, Director of Marketing for Jerry's Artarama Online Superstore
As a business we have come a long way over the 45 plus years, and to serve you better, we are always re-inventing ourselves with new offers, services, low prices and access to great quality supplies designed with the artist in mind. Our commitment to you goes far beyond what you see on our website and in programs because we appreciate all that you do. Our passion is your passion!
In today's digital world we are growing more and more interconnected in many ways and we love that! We get to see all the great pieces of artwork you create, answer the many questions you have, and help you share with other aspiring artists, and of course.. share with us all of your comments (good or bad). We know we're not perfect but each and every day we strive to provide the best service and experience.
I thought it would be a great idea to point out that we read and respond to almost every comment we receive. The purpose of this letter today is to let you know we are listening, we care, and to thank you for taking the time out of your busy schedules to write us or tell other customers how you feel. Your comments and support help us better serve you and provide us with invaluable information to make adjustments and changes when needed. I can say this with confidence, we have gotten where we are today by doing that and will continue to do so everyday.
Often in our shopping experiences, when something goes wrong or there is an issue we call and or write right away to voice our concerns, and you should so we can help you. But, what we love about our customers is that they will let us know when we've also met or exceeded expectations. That is awesome and encouraging, and for that, we can't thank you enough. Jerry's Customers are truly special and loyal. Your voice is heard and your opinion truly means something to us.
Here are a few great emails I received direct to my email address:
"You folks are the best! You transformed a non-believer into a believer in a single transaction. I have never quite trusted online shopping...until now. Thank you for your amazing website, quality products and wonderful service, right down to including a pre-authorized return form...which I wont need, by the way, Yours Truly, Janet Manuel"
"As a first time customer, I was very satisfied with the quick response and follow up which I received. Since there are several art suppliers on-line selling the same or similar products, exceeding customer satisfaction is the best thing going for Jerry's Artarama"-Robert Boynton
"There are few stores that sell oil primed linen canvas and if available, prices are high. I found Jerry's pricing very competitive and most materials that I need were available. I love their free shipping promos. In one of my purchases, I made a mistake writing the code, I had to request cancellation and replacement. Staff are efficient. Overall, my shopping experience was awesome!"-Carmen Chu
"I find art items at Jerry's that I cannot find anywhere else. The prices are equal or better and I seem to be able to find a larger variety in each item. I also enjoy seeing all the different materials that there is in the art world that I am not familiar with. Thank You Jerry's!"-Ada Sue Calhoun
Some of the many ways looks to enhance your experience:
- 9.3/10 Reseller Rating
- Online customer product reviews and ratings ->
- Enhanced Customer Service and online Live Chat for instant help
- A Customer Service Call Center open Mon-Sat
- Email Confirmation of all deliveries and notices
- Personal Jerry's Online Accounts with enhanced communication features, tools and organization
- Shout Outs - NEW helpful quick video tool tips on product features (see it in action click here) Look for the megaphone icon
- You Jerry’s Online Ordering Account: enhanced communication features, tools and organization
- Wishing you Happy Birthday via email on your birthday
- Quicker call center response times
Plus much more to come!
We are always listening, we care and we are ready to serve your needs the best possible way we can.
From all our families to yours, thank you and have a wonderful weekend!
Director of Marketing Operations