What are your shipping costs?
If you chose a special shipping method (next day air, 2nd day air, 3 day select, or priority mail) then shipping costs are $7.50 plus "Actual Shipping Costs". "Actual Shipping Costs" are determined by carrier and are calculated with the size of the package, weight of the package, and distance. "Actual Shipping Costs" cannot be calculated or estimated until the order has been picked and packed. A Customer Service Representative will phone you to provide the entire costs of shipping if the shipping costs are above 20% of the merchandise total. This call will occur the very next business day after your order has been entered into our system. (ie: Order is entered into the website on 4:00 PM Tuesday, our representative downloads and enters orders on Wednesday at 8:00 AM, the order then gets picked and packed and costs are obtained no later than Thursday. At the time a phone call will be made.)

Exact Rates for UPS ground service to all customers in the contiguous 48 states maybe obtained by looking at the chart below.

Standard Service Fees

$0     -  $49.99   $11.95
$50   -  $74.99   $12.95
$75   -  $99.99   $14.95
$100 - $124.99   $16.95
$125 - $149.99   $18.95
$150 - $199.99   $23.95
$200 - $249.99   $29.95
$250 - $349.99   $36.95
$350 - $479.99   $49.95
$480 - $549.99   $59.95
$550 - $649.99   $64.95
$650 - $749.99   $69.95
$750 or more      $70.00
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How do I check on the status of my order?
If you have not received your order within two weeks please call us at 1-800-827-8478.
If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Call us at 1-800-827-8478. Voice messages can be left anytime. Customer assistance representatives are available 9am-4pm EST M-F.
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Will you notify me that you received my order?
Upon placing your order you will receive an E-mail stating that your order has been entered into our system and has been sent back to the warehouse for picking. You will receive a second e-mail at the time the order is packed and ready to leave our facility on its way to you.
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How am I certain the items that I am ordering are in stock?
If an item is listed on our internet site as being in stock, it is pretty accurate that the item is indeed in stock. If you plan to order extremely large quantities of one particular item, it might be in your best interests to call and check with a customer service rep about the in stock status of that particular item.
In order to serve you better our new line item backorder system allows us to backorder all out of stock products with a price of $25.00 or more or an aggregate total price of $25 or more when you order open stock items in volume. All products with a total line price under $25.00 will be cancelled. Customers who have paid by check or money order will be refunded. Charge customers, of course, will not be billed for unshipped product. Please reorder in 30 days cancelled items as they regularly come back into stock.
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Is all merchandise stocked at Jerry's Artarama? / What is a drop shipped item?
Most of the merchandise seen on our website and in our catalog is stocked at our primary warehouse. Some larger items and some specialty items are not stocked at our main facility, but are sent directly from the manufacturer. These items are flagged as "Drop Shipped" on our website. Normal delivery time on most of these items is between two to three weeks. If delivery time exceeds three weeks please phone a Customer Service Representative for assistance.
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How may I pay for my order?
CHECKS, MONEY ORDERS, MASTERCARD, VISA, AMEX and DISCOVER CARDS are all acceptable forms of payment. Institutions with an open account may send in purchase orders. See order form. (C.O.D. add $8.00 payment by money order or certified check only.) FOR INTERNET ORDERING WE ACCEPT ONLY MASTERCARD, VISA, AMEX and DISCOVER.
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How will my order be shipped?
Most shipments are made by UPS. Some smaller shipments and customers in APO's, HI, AK and PR will receive shipments made by Parcel Post. Oversize shipments will be made by private trucking firms. All other shipments, export or otherwise are made in the most economical and reliable manner.
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How do I return something?
A pre-authorized return form is included with your packing slip and may be used in the event that merchandise received, for whatever reason, is not satisfactory (Mats are custom cut to order and are not returnable unless defective). We suggest that you hold onto this form along with all other papers relating to your orders, just in case you find yourself with a product with a fault in it when working. Simply return merchandise in the most convenient method preferably by UPS. If you do not have a form handy simply forward your returns to: Jerry's Artarama, 5325 Departure Drive, Raleigh, NC 27616-1835. Flatfiles not returnable unless defective!
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Do you have a catalog?
If you need extra catalogs or know a friend who is interested in The Jerry’s Catalog, give us a call or request one here. All our catalogs are available, so please select from any of the options listed. Those catalogs that have a cost associated with them will be sent with a unique coupon code entitling the recipient to $10.00 off their first order. You can mail your catalog request to: Jerry’s Artarama Catalog Dept., P.O. Box 58638J, Raleigh, NC 27685-8638.
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Are there any charges other than the price of the product(s) and shipping?
Residents of North Carolina will be charge 7% sales tax. If you choose to use our Rush Service (See Information page on website you will be charged $5.00.
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Is there a minimum order?
No, there is no minimum order.
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