- Is my order and information secure?
 Absolutely worry free shopping!
All orders use the latest encryption technology, daily security scans, pci compliance and online security measures ensuring your personal information is protected and safe at JerrysArtarama.com:
- VeriSign Secured: Online encryption using SSL before transmission.
- McAfee Secure: Makes sure JerrysArtarama.com has passed intensive, daily security scans
- Trustwave (Trusted commerce): Your credit card and identity information are secure.
All security seals are located in the footer of the website and in the header throughout checkout.
- How do I check on the status of my order?
Log in via the "My Account" link and click on the "My Orders" link. If you have not received your order within two weeks please call us at 1-800-827-8478. If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Call us at 1-800-827-8478. Voice messages can be left anytime. Customer service representatives are available 9:00am - 6:00pm EST Mon-Fri and 9:00am - 2:00pm EST Sat.
- Will you notify me that you received my order?
Upon placing your order you will receive an E-mail stating that your order has been entered into our system and has been sent to our warehouse for picking. You will receive a second e-mail at the time the order is packed and ready to leave our facility on its way to you.
- How do I know if the items I am ordering are in stock?
If an item is listed on our internet site as being in stock, it is pretty accurate that the item is indeed in stock. If you plan to order large quantities of one particular item, it might be in your best interest to call and check with a customer service representative about available quantities of that particular item.
- What if I want to order an item that is out of stock?
In order to serve you better our new line item backorder system allows us to backorder all out of stock products with a price of $35.00 or more or an aggregate total price of $35.00 or more when you order open stock items in volume. All products with a total line price under $35.00 will be cancelled. Customers who have paid by check or money order will be refunded. Charge customers will not be billed for unshipped product. Please reorder cancelled items in 30 days as they regularly come back into stock.
- Is all merchandise stocked at Jerry's Artarama?
Most of the merchandise seen on our website and in our catalog is stocked at our primary warehouse. Some larger items and some specialty items are not stocked at our main facility, but are sent directly from the manufacturer. These items are flagged on our website as "Drop Shipped". Normal delivery time on most of these items is between two to three weeks. If delivery time exceeds three weeks please phone a Customer Service Representative for assistance.
- Are there any charges other than the price of the product(s) and shipping?
Sales Tax applies for North Carolina addresses (see question below). If you choose to use our Rush Service you will be charged an additional fee of $5.00. Oversize items have a $65 surcharge per order. For more information, please see our Shipping Policy.
- Will I be charged sales tax?
Only if your billing address is located in the state of North Carolina. NC sales tax rates vary by county.
For most NC counties, the sales tax rate is 7.75%. Exceptions: Alexander, Pitt, Haywood, Sampson, Catawba, Surry, Martin, and Cumberland are 8.00%; Mecklenburg is 8.25%.
- Is there a minimum order?
No, there is no minimum order. However, some items on our web site do require a minimum quantity.
- How do I get special offers, promotions and coupons?
Sign up for special offers, promotions, discounts and coupons through email. Follow us on FaceBook and Twitter for more great offers. All offers are effective only during the time advertised and cannot be applied to previous orders. Expiration dates and times are stated for each website offer and email promotion. Certain restrictions apply, gift cards are not discountable. See promotion details for further instructions and information.
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- How may I pay for my order?
Checks, Money Orders, Mastercard, Visa, Amex and Discover Cards are all acceptable forms of payment. In addition, we now offer Bill Me Later which allows up to 90 days to pay on qualifying purchases (Bill Me Later is not associated with Jerry's Artarama, separate payment statements will be issued by Bill Me Later, see more details)
Institutions with an open account may send in purchase orders by mail or fax. Contact us for details.
For internet ordering we accept only Mastercard, Visa, American Express, Discover and Bill Me Later. To pay with check or money order, mail your order form and payment to:
JERRYS ARTARAMA ORDER DEPT
PO BOX 58638J
RALEIGH, NC 27658-8638
- How will my order be shipped?
Most shipments are made by UPS. Some smaller shipments and customers in APO's, HI, AK and PR will receive shipments made by Parcel Post. Oversize shipments will be made by private trucking firms. All other shipments, export or otherwise are made in the most economical and reliable manner.
Shipping Policy
- How do I return something?
A pre-authorized return form is included with your packing slip and may be used in the event that merchandise received, for whatever reason, is not satisfactory (Mats are custom cut to order and are not returnable unless defective). We suggest that you hold onto this form along with all other papers relating to your orders, just in case you find yourself with a product with a fault in it when working. Simply return merchandise in the most convenient method preferably by UPS. If you do not have a form handy simply forward your returns to:
Attn: Returns
101 Peter Gill Rd.
Henderson, NC 27536
Flatfiles and DVD's are not returnable unless defective.
- What if my order arrives with damaged merchandise?
In the event that you receive a package that has been damaged or tampered with, the following simple procedure should be followed: Sign the U.P.S. or other carrier's bill of lading and note that the outside carton appears damaged. If a loss or damage has taken place, notify U.P.S. or other carrier by phone within 72 hours. They will send a person down to see you. All our shipments are insured, so if for any reason you do not get satisfaction, call us for assistance. We'll be happy to help you.
- How do I request a catalog?
If you need extra catalogs or know a friend who is interested in The Jerry's Catalog, give us a call or request one here. You can mail your catalog request to: Jerry's Artarama Catalog Dept., P.O. Box 58638J, Raleigh, NC 27685-8638.
- What if I find a typo on the web site or in the catalog?
We always try our best to ensure that our web site and catalog are as free from errors as possible. However, with a site and catalog this large, typos do creep in from time to time. We ask that you call, write, or email if something looks wrong. Jerry's Artarama waives all responsibility for typographical errors.
- What is your policy for payments made by check?
Mail orders that are paid by personal check will be held for clearance based on the total amount of the check:
Check amount $0-199.99 will be held for 5 business days
Check amount $200.00 + will be held for 10 business days
Returned checks will result in a $35.00 return check fee and all future orders will incur a hold period of 10 business days.
- How else can I order art supplies from Jerry's?
Mail Your Order To:
JERRYS ARTARAMA
ORDER DEPT.
PO BOX 58638J
RALEIGH, NC 27658-8638
24 Hour Phone Orders:
1-800-U-ARTIST(1-800-827-8478)
1-919-878-6782 (Local Orders)
Fax Us Any Time:
1-919-873-9565
E-mail Us At:
jerrys.customerservice@jerrysartarama.com |
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